"The First Connection"

Joy Johnson
Director of Visitor Services

No one has likely welcomed more audience members to DC theaters than Joy Johnson, and certainly no one has done it with more humor, grace, and compassion than Joy. A patron services professional in the District for almost 20 years--first at Shakespeare Theatre and now the Folger Library--she knows what makes a good box office employee, the supportive and risk-taking nature of DC audiences, how gatekeepers need to leverage their positions to better welcome new patrons and artists, and how to remove stage blood from the patron in the 4th row's clothes.